We truly hope that you are satisfied with our products when you receive them. If you should decide that you would like to return an item, please contact us immediately to obtain authorization (we do not accept unauthorized returns). Items must be returned within 30 days of receipt and in their original condition and packaging. You will be held responsible to pay the shipping costs on any returned items and you will be subject to a 15% restocking fee. You will be refunded promptly upon receipt of an authorized return, less any shipping costs and restocking fees. 

Holiday Return Policy: Purchases made from Nov. 1 that are outside of the 30 day return policy will be eligible for a return through the first week of January of the following year (exceptions and conditions still apply). 

**We reserve the right to refuse returns or exchanges on any CUSTOM, MADE TO ORDER items (as well as any lighting items where the wires have been modified/cut).